Refund policy
We offer exchanges on eligible products when the exchange request is made within 7 days of delivery. We do not accept change-of-mind returns.
Exchange eligibility
The item must be unworn, unused and unwashed, with the original tags attached and in its original condition. Size exchanges are available subject to these conditions and replacement availability.
How to request an exchange
- Contact Caddy support within 7 days of delivery.
- Provide your order details and the requested replacement size or product.
- Caddy will check eligibility.
- For a size or customer-preference exchange, the applicable reverse-shipping or exchange logistics charge will be communicated to you.
- Reverse shipment or pickup will proceed according to the logistics available for your location. Reverse pickup is not guaranteed.
- A replacement is processed after eligibility and operational verification.
Wrong, damaged or defective items
If you receive a wrong, damaged or defective item, contact Caddy support with your order details and reasonable supporting evidence. Once the issue is verified, the customer-paid exchange logistics charge does not apply. Caddy will communicate the appropriate resolution after verification; this policy does not promise a fixed refund or replacement timeline.
Contact: caddycouture.store@gmail.com.